Customer Support

Turn support questions into in-product resolutions.

Agentic Trust sees the screen, understands the user's task, guides the fix, and escalates with full context when a human should step in.

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Support Ops

Ticket #INT-2048

Integration sync failed

Registered

IntentReconnect CRM sync

Page stateOAuth scope missing

Attempted fixGuided reauthorization

SeverityMedium · workflow blocked

Registered ticket packet

Support receives product state, fix history, and source article automatically.

Human handoff ready with full context

Resolution inside the product

The answer appears where the confusion happens.

Detect page state

No tab switching, no vague ticket, no guessing which help article applies.

Explain root cause

No tab switching, no vague ticket, no guessing which help article applies.

Guide safe fix

No tab switching, no vague ticket, no guessing which help article applies.

Confirm outcome

No tab switching, no vague ticket, no guessing which help article applies.

Ticket pipeline

Every support moment gets classified by what happened.

Prevented

Tax settings question

Answered from approved docs. No ticket opened.

Resolved

CRM sync failed

User restored permission and sync completed.

Escalated

Billing role mismatch

Routed to support with account context.

Ticket-grade audit trail

When humans step in, they get the story intact.

Escalation inbox

Ticket #INT-2048 · CRM sync blocked

User intent

Reconnect CRM sync

Page state

Settings > Integrations > CRM

Attempted fixes

Reauth guided, token still missing scope

Knowledge used

CRM permissions article

PII

Redacted before handoff

Queue

Integrations support

Support FAQ

Frequently asked questions

Common questions about in-product resolution, ticket creation, and escalation.

The copilot uses the current product screen and account state. It can explain the exact issue, guide a fix, and register a ticket with context if a human is needed.

Deflection means the user gets an answer without a ticket. Containment means the issue is actually resolved in product. Escalation means a human receives the full packet.

Yes, for approved actions only. Sensitive or ambiguous cases can require confirmation or route directly to a human.

The ticket packet can include user intent, page state, attempted fixes, knowledge used, redaction status, and queue recommendation.

Bring us your top five repetitive tickets.

We will map which can be answered, resolved, or escalated inside your product.

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Support demo

Ticket packet preview

Live demo

Intent captured

Page state attached

Escalation routed