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Agentic Trust

Knowledge Support Agent

Provide fast, accurate, and helpful responses by analyzing Linear issues and Notion documentation. When customers report issues, this agent searches the knowledge base and creates or updates Linear issues for tracking.

When a support request comes in, use

/search to find relevant documentation and knowledge base articles

Use

/fetch to retrieve the full content of matching pages with at least 80% relevance

If the issue requires tracking, use

/create-issue to create a new issue with: - Clear title summarizing the customer's problem - Description including customer context and relevant documentation links - Appropriate labels for categorization

{}

Manual APIActive

POST /api/agents/knowledge-sup...

Knowledge Support Agent

notion

linear

Triggers

{}

Manual APIActive

POST /api/agents/knowledge-support-agent/run

Goal

Instructions

When a support request comes in, use

/search to find relevant documentation and knowledge base articles

Use

/fetch to retrieve the full content of matching pages with at least 80% relevance

If the issue requires tracking, use

Use

/list-issue-labels to get available labels for the team

For existing issues, use

/list-issues to check if a similar issue already exists

If a similar issue exists, use

/create-comment to add the new customer report as context

For urgent issues, use

/update-issue to set priority to 1 (Urgent)

Use

/create-page to document new solutions or workarounds discovered during resolution

Track resolution by using

/update-issue to update the issue state when resolved

10.

Use

/get-issue to retrieve issue details for follow-up communications

Notes

Configure the agent with your Linear team ID and Notion workspace. Create dedicated labels in Linear for support categories (bug, feature_request, documentation, general). Set up a Notion database for knowledge base articles with proper tagging. Review AI-suggested responses for accuracy before sending to customers.

20s20,847$0.04

Customer reporting 429 errors when using our API. They're seeing rate limit exceeded messages even though they're under their quota.

The customer is reporting 429 errors related to rate limiting. I should first search the knowledge base for relevant documentation about rate limits and error handling.

Good, I found relevant documentation. Let me fetch the Rate Limiting Guide since it's most relevant to this issue.

The documentation mentions regional rate limits. The customer might be hitting regional limits even if under their global quota. I should check if there's an existing Linear issue tracking this.

ENG-1847 seems directly related. I'll add this customer's report as a comment and escalate the priority since multiple customers are affected.

I've identified the issue and updated the existing tracking issue ENG-1847. Based on the documentation, this appears to be related to the regional rate limit configuration. The customer should check their X-RateLimit-Region header to ensure requests are routed correctly. I've escalated to P1 priority.

50+ Integrations Ready to Connect

Integrations for all your favorite tools

Gmail

Slack

GitHub

Notion

Linear

Zendesk

Salesforce

Zoom

QuickBooks

Gmail

Slack

GitHub

Notion

Linear

Zendesk

Salesforce

Zoom

QuickBooks

Plus: Add custom integrations via API or OpenAPI spec

Build your own
automation

With full MCP and integration support, build any automation you can imagine. Schedule or trigger from webhook events.

Learn patterns
over time

See how your users are building agents, which integrations drive engagement, and discover actionable patterns across your customer base.

Connect your
ecosystem

Integrate with 50+ services out of the box, or connect your platform's own APIs via MCP or OpenAPI spec. Your users never leave your product.

Stay on the frontier

Any AI model, one platform

Choose from OpenAI, Anthropic, Google, and more. Your users get the best model for each task.

Intelligence that compounds

Every workflow execution teaches your platform. Discover patterns that correlate with success.

94% cost savings vs building

Skip 4-6 months of build time. Ship in 4-8 weeks with enterprise security from day one.

SOC 2 Type I certifiedSSO & RBAC included99.9% uptime SLAFull data export

Frequently Asked Questions

Common questions about adding intelligence to your platform.

Platform Intelligence

Agentic Trust is the intelligence layer for SaaS platforms. We provide the infrastructure that lets your users build automation workflows natively on your platform, then learn from those patterns to deliver proactive, personalized intelligence over time. Your users never leave your product, and your platform gets smarter with every workflow.

Today, your platform waits for users to take action. With Agentic Trust, you evolve through three stages: (1) Enable: your users build workflows in natural language, (2) Learn: patterns emerge from every execution, (3) Anticipate: your platform proactively delivers personalized automation before users ask. It becomes a second brain for each user.

AI-native competitors are emerging in every vertical. Without agentic capabilities, your platform risks becoming a commodity data layer. With Agentic Trust, your users build workflows they depend on. The more they use it, the more patterns you capture, the more valuable your platform becomes. That's a moat.

Implementation

4-8 weeks to production. We deploy our intelligence layer on your platform, connect to your existing APIs and data model, and your users see a native workflow builder in your UI. No need to hire an AI team or spend 18 months building infrastructure.

50+ pre-built integrations including Gmail, Slack, GitHub, Zendesk, Notion, Linear, and more. Plus, you can connect your platform's own APIs so workflows stay within your ecosystem. Your users never need external tools.

Your users can trigger workflows via REST API, webhooks, or schedules. Whatever fits their needs. The workflows run on your platform, with full observability into every execution.

Pattern Learning

Every workflow execution is captured with full context: inputs, outputs, reasoning, and outcomes. Over time, you see which patterns correlate with success across your customer base. Which workflows do power users build? What sequences reduce churn? This intelligence compounds.

Yes. You get a cross-tenant analytics dashboard showing workflow adoption, success patterns, and usage trends. This helps you understand what your best customers do differently, and suggest those patterns to others.

Pricing & Security

94% cost savings vs building in-house. Building agent infrastructure internally costs $1.2M+ per year (3-5 engineers for 12-18 months). With Agentic Trust, you launch in 4-8 weeks for a fraction of the cost, and your team stays focused on your core product.

Yes. SOC 2 certified, SSO/SAML authentication, complete audit trails, role-based access control, multi-tenant isolation, and 99.9% uptime SLA. Your data is encrypted at rest and in transit.

Ready to make your platform intelligent?

See how we can help you launch in weeks, not years.

Your users describe the outcome. Your platform gets it done.

Knowledge Support Agent